TEAM LEADER– Policy Administration (Spanish)

Purpose of the role is to lead a team of insurance policy administrators, who are responsible across all lines of business for multiple countries. Function also includes the responsibility to ensure the performance is timely and efficient within the quality standards.
This is an excellent opportunity for someone to apply their lingual and leadership skills in a customer oriented environment and advance your professional career with global market leader.

Responsibilities:
Manage day-to-day operations of insurance policy administrators team
Implement initiatives and activities to engage and motivate staff
Execute plans to improve individual and team performance
Support, coach and manage a team
Supervise and monitor work load, quality and productivity of the team
Pro-actively resolve customer complaints
Identify areas of improvement and make recommendations to the management team
Support product and process training for new team members
Ensure adherence to the Standard Operating Procedures as stipulated by the business units
Proactively work with Shared Services senior management to understand forthcoming work volumes, new products, modifications to existing offering and cost drivers

Experience as a Supervisor/Manager for a team in a Call/ Operations/Shared Service Centre
Experience in Insurance / Financial services industry is advantageous
Organizational skills with ability to plan, organize and delegate effectively in a fast paced environment
Good Spanish language skills is a must
English or Lithuanian language is required
Ability to build a team atmosphere that promotes excellent customer service culture
Ability to communicate information clearly and concisely - verbally and in writing
Computer proficiency

Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to ps(eta)afr.lt with subject “TEAM LEADER – Policy Administration (Spanish)”.
We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.
Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment)