2022-07-29 11:26:48

QUALITY MANAGER

CVMarket.lt klientas

Job Description

The purpose of this role is to establish quality framework for insurance processes, such as Policy servicing, Claims, F&A, including resource deployment, measurement and reporting aligned to business objectives of conformance and customer satisfaction. This post will be responsible for liaising with stakeholders to ensure deployment of a robust quality management system for all business migrations ensuring highest quality standards on a daily basis.

• Engage with migrations on new transitions for all Quality requirements
• Quality team deployment aligned to business needs
• Quality measurement, monitoring and reporting frameworks
• Interaction with all stakeholders ensuring alignment of Quality performance to business needs
• Periodic training of Quality and Operations team members on Quality methodologies - QMS, ISO 9001, COPC, 7QC improvement tools, Auditing practices etc.
• Champion certification initiatives - ISO 9001 etc.
• Establish, track and improve customer satisfaction of site service performance through a robust mechanism of customer feedback management

Requirements

• Solid experience in ITES/Manufacturing industry and Business Management
• Six Sigma Black Belt / Lean Champion is an advantage
• ISO 9001 : 2008 Lead Auditor preferred
• COPC Rel 5 Registered Coordinator is an advantage
• Proficiency in Quality methodologies - FMEA etc.
• Fluency in English
• Excellent verbal and written communication skills, good verbal and logical reasoning, ability to analyse data, infer conclusions and make recommendations
• Advanced MS Office skills, including Word, Excel, PowerPoint and Minitab
• Ability to work in a team
• Initiative, organized with a can-do attitude, good time and change management skills.

Company offers

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
• Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to ps[at]afr.lt with subject “ QUALITY MANAGER”. We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.
Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment).