Assistant Front Office Manager

• Directs and co-ordinates all activities in the Front Office in terms of operation and administration,
• Ensures all efforts are direct towards guest satisfaction.
• Responsibility for sales and organization of the department, ensuring that there is a high quality service in all related departments i.e. reservations and guest services.
• Develops employees' motivation and team spirit by creating a good working atmosphere.
• Implements standarts and procedures of the Front Office.
• Helps meet the department's quantitative and qualitative targets.
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution.
• Fully responsible for the team and operations in Front Office Manager absence.

English, Russian languages mandatory;
Guestoriented and service minded; Leadership; Good listening and communication skills;
Self confidence;
Excellent presentation;
Sales oriented;
Flexibility;
Ability to work under pressure and physical staying power;
Responsiveness.

Work in an international environment;
Work in a friendly and young team;
Dynamical and challenging work;
Firm commitment to the development of careers.

Please send your CV in English by e-mail:
H5209-RD@accor.com