2022-07-29 11:26:48

LITHUANIAN SPEAKING e-mail and chat customer support agent

CVMarket.lt klientas

Job Description

Lifland Gaming Group is a group of licensed online gaming companies located in several European jurisdictions. We operate a number of well known brands as Optibet and BestCasino. Our roots within the gaming sector go back to 1985 and the group's parent company, Nordic Leisure AB, is a public Swedish company which shares are traded at the OMX Nasdaq First North stock exchange. Today Lifland Gaming is a multi-brand online gaming company with 200+ people from more than 10 countries situated in offices across Latvia, Estonia, Malta, Spain and Lithuania. We are proud to be the leading iGaming operator in the Baltic States, and one of the fastest growing operators in Eastern Europe. And most of all are we proud of serving our worldwide customers! The position is based in Riga and main job responsibilities include:
  • Complete Welcome Calls to engage and greet new customers;
  • Respond promptly to customer inquiries;
  • Communicate clearly and effectively with customers;
  • Educate customers regarding new product offerings;
  • Resolve customer complaints and concerns by investigating problems; develop solutions and manage through to resolution;
  • Other duties as assigned by management.
  • Requirements

  • Excellent customer care skills;
  • Ability to communicate clearly and professionally;
  • Professional attitude when dealing with customers;
  • A clear and friendly telephone voice;
  • Very good written and verbal communication skills (Lithuanian and English);
  • Good computer skills and typing skills;
  • Strong organizational and communication skills, team orientated philosophy, and problem solving skills;
  • Strong active listening skills – give full attention to what other people are saying, take time to understand the points being made, asking questions when appropriate.
  • Company offers

  • The opportunity to improve and participate in the company’s development;
  • Dynamic work in rapidly growing international company with personal development possibilities;
  • Competitive salary;
  • Social security;
  • Health insurance;
  • Spacious office and casual environment;
  • Opportunity for career development.