Klientų aptarnavimo vadybininkas (telefonu)

Your tasks and responsibilities:

• Ensure that customer queries received by phone, email or from other sources are resolved quickly and efficiently.
• Making outbound customer welcome calls upon the disbursement of their loan, building connections and ensuring that you embody the company's digital brand.
• Making sales calls to customers to provide them with full information about the terms of the loan, the company's products, and the best loan offer for the customer.
• Answering customers' questions by email and phone, dealing with their queries and providing them with all the information they need about the loan.
• Communicating with partners and advising them on loans and/or customer requests.
• Assessing customers' loan applications based on the law and company rules and making decisions on loan approvals.

Expectations for your competence:

• Customer service experience is highly desirable.
• Same if you worked directly with customers or in a Call Center.
• Good Lithuanian and English language is a must, Russian would be considered as an advantage.
• Problem solving, great listening and knowing how to sell skills would make to perform the role effectively.

Shift work:

• Cold season (October to April) - 8am to 4:30pm and 10:30am to 7pm.
• Warm season (May to September) - 8am to 5pm and 11am to 7pm + every second weekend.

Additional benefits:

• Professional growth opportunities with dedicated budgets for training and development.
• Modern workspace in the office in New Town district of Vilnius, combining hybrid working module.
• Team lunches every Monday and a fully stocked kitchen with snacks and refreshments.
• Health insurance and possibility to have a free psychologist consultations.

Salary 1435-1835 €/mon. gross+ additional bonuses