2022-07-29 11:26:48

CRM Coordinator

CVMarket.lt klientas

Job Description

This role is part of the team responsible for the development and execution of CRM activity for Triobet brand.
CRM Coordinator will be managing customer life cycle by growing loyal customer base and following customer journey from on-boarding down to lapsing.
Working closely with CRM Manager and other members of the team, CRM Coordinator will construct campaigns - from idea initiation to execution - and customer communication.
This position requires Lithuanian language and very good English, both in written and spoken.

Requirements

The main responsibilities include but are not limited to:
• Collecting campaigns from briefs and cross checking with marketing teams to ensure all details are available for campaign execution
• Ordering copies for the campaigns
• Ordering translations for multiple languages
• Aligning execution with content and design team
• Helping with the translation, where necessary
• Handling customer lists and ensuring correct segmentation
• Working with the email marketing system to create templates
• Communication send outs
• Launching and testing promotions on multiple devices
• Setting targets and measuring the results of campaigns with analytics
• Providing product managers and CRM manager with feedback on campaigns results
• Setting up campaign and bonuses in corresponding systems
• Following the schedule and coordinating other team on-time delivery of the campaign assets
• Communicating campaign schedules, mechanics to all stakeholders (Central Marketing team, Customer Service team, Commercial team)
• Other tasks requested by CRM Manager
• Involvement in other projects might be required
• Ensure timely and flawless quality on all tasks handled

Company offers

• Fitness Allowance €250 per year (applicable after probation period)
• Activities
• Regular medical health check-up
• Complementary fruit
• Mobile phone and subscription
• Parking space nearby office