SECURITY OPERATIONS CENTER CUSTOMER SERVICE REPRESENTATIVES

• Talking to customers over the phone, email or chat to resolve their questions or concerns
• Accurately document and update customer records in the computer system
• Upsell products or services to customers, if appropriate
• Remain calm and helpful even when dealing with upset customers
• Escalate customer complaints and/or calls to your manager when necessary
• Provide feedback and recommendations to your manager on ways the company can improve
• Perform other duties as assigned by your management team

• Fluent in English – both spoken and written
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product
• Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications
• Previous customer service and/or call center experience preferred
• Possesses excellent communication skills
• Team-focused
• Ability to work in a flexible schedule
• Positivity and ability to handle stress

• Great working conditions in young and friendly team
• Competitive salary
• Social benefits