Customer Success Engineer

Bentley Systems is seeking a Customer Success Engineer to become a valued member of our Construction Management team. You will support our Construction Project Management solution that helps construction managers and infrastructure owners improve project team collaboration and help teams complete projects faster by empowering them with timely project information. The main focus of this role is to support our users with configurations, implementations, migrations and customizations. Responsibilities: Develops Custom Print-outs using HTML Serves as a project manager and main point of contact for new client implementations Coordinate system configurations in accordance with client requirements Build project schedules and establish technical requirements and acceptance criteria for successful project launch Manages migrations from eBid eXchange to ProcureWare Responsible for keeping the client help portal content up to date and is an advocate for customers Provides technical support and documents client feedback Tests the application through the user interface to ensure that the client experience is satisfactory and bug free Performs demonstrations, conducts trainings and periodic webinars Manages new customer on-boarding Manages periodic customer survey program.

Bachelor’s degree required
3-5 years of experience in IT consulting or project management in a customer facing role required
HTML knowledge required

Desired:

Construction Industry experience in project/document controls, project engineering or construction project management
Experience running webinars and training sessions.

Opportunity to join a creative software development team and make your mark in creating cutting-edge technology product Bonus system based on the team’s and the company’s achievements Work environment that suits concentration as well as teamwork Time to recharge: team building parties, table tennis, table football, x-box, heavy bag and much more!