Job Description
Individual accountabilities
- Overall responsibility of one or few process teams;
- Manage stakeholder relationships to achieve maximum alignment and business value;
- Manages, supervises and leads the team to ensure proper staffing, work allocation, motivation and development;
- Leads and initiates process improvement projects;
- Drive process development and resource efficiency;
- Defines and monitors process KPI’s;
- Manages work allocation and the performance appraisal process for direct reports; conduct development discussion
Shared accountabilities
- Works in partnership with Function Steering and process team to ensure continuous improvement and proactive development mind set in process
- Contribute to the task of ensuring that under performance issues are managed according to relevant guidelines
- Acts as escalation point and supporting body for process area
Requirements
- University degree, educational background in accounting/economics is an asset
- Significant experience (not less than 10 years) in relevant field in SSC environment desired
- Team Management experience (not less than 5 years)
- Prior transition experience is considered an advantage
