Job Description
- Lead & develop a team of 5-10 AP team members;
- Manage team performance, meet process Service level agreements and KPIs and manage vendor expectations;
- Identify continuous improvement opportunities; implement improvement programmes when necessary
- Receive and resolve employee inquiries from first line specialists when specific, in-depth functional knowledge is required and escalate if required
- Build positive working relationships with the Local BA customers and end-users
- Provide timely and accurate reporting per agreed reporting schedule
- 1st escalation point for process-related issues
- Participate in transition activities when applicable:
- Support the functional project work stream;
- Support the transition of processes including knowledge transfer and work shadowing;
Requirements
- 5+ years of experience within AP function, of which 1-2 years in a supervisory role (preferably from a Shared Services/BPO environment);
- Full professional proficiency of written and oral English required
- Bachelor or master degree in Finance or Economics;
- Strong experience in operations in the P2P area;
- Strong customer service focus and interpersonal skills;
- Strong analytical, problem solving and organisational skills;
- Ability to work under pressure to strict deadlines;
- Experienced user of Microsoft Office – especially Excel
- SAP experience is preferred
- Some travel must be expected
Company offers
- Opportunity to join the market-leader;
- Attractive compensation and benefits package;
- Career and growth opportunities within international environment.