AI Technical Support Specialist | Based in Lithuania

This isn't a traditional support role: it exists at the intersection of customer experience and AI. Kodee, our AI agent, is already handling over 85% of customer conversations, and our specialists are the ones maintaining the quality high and stepping in for the complex cases that require deep troubleshooting.

YOUR JOURNEY

Customer Success Specialist Mentor CS Product Expert CX AI Engineer

Stage 1: Customer Success Specialist. Build deep product knowledge across websites, domains, emails, billing, and builder tools. Work alongside AI to solve complex customer issues, fix root causes, and deliver red-carpet experiences.

Stage 2: Mentor CS Product Expert. Contribute to your teams growth, through peer-to-peer learning sessions, feedback loops, and knowledge sharing, while continuing to support customers.

Stage 3: CX AI Engineer. Move from resolving individual cases to managing the system that handles thousands of them. Youll be directly managing Kodee, our AI chatbot, by reviewing prompts, identifying patterns at scale, and driving innovation.

• Fluent English, written and spoken
• Deep technical troubleshooting experience in hosting, infrastructure, networking, or similar areas
• Understanding of web hosting fundamentals (domains, DNS, email systems, websites setup).
• Already using AI to build or automate processes in your work
• Ability to make technical complexity clear for non-technical customers
• Comfortable with uncertainty and fluid responsibilities, adapting as the role evolves

Nice to have

• Hands-on experience with WordPress, cPanel, hosting environments, or website management tools.
• Experience contributing to AI tools, automations, or chatbots as a core responsibility
• Proven experience in improving internal workflows, not just working within them

• 5-week trainings in technology, product, and communication knowledge
• Access to platforms like Reforge and Scribd
• Limitless learning opportunities
• Physical and digital libraries
• Advance your career with internal mobility and grow with a team eager to share knowledge and support your success
• Work on your terms, from modern offices in Kaunas and Vilnius or the comfort of home
• Ability to balance your work and studies with morning, day, and night shifts that rotate on a monthly basis
• Insurance from Day 1
• Gym memberships
• Recharge leave
• Regular health checks
• Join sports, arts, and hobby clubs
• Company events like Summerfest, Town Hall, Meet the Client initiatives, team-buildings, and workations
• Access to the 7algiris Arena VIP Lounge
• Milestone gifts for weddings, new parenthood, and graduations