AR ACCOUNTANT/SERVICE DESK FOCUS (FRENCH)

• Ensure a high quality of internal finance help desk in line with agreed service level
• Perform day-to-day service desk procedures according to process flow, timeline, service and quality requirements
• Act as the first point of contact for internal customers
• Manage incoming queries/tickets and take care of escalation when needed
• Request support for process specialists in resolving complex queries
• Act as service desk for systems and tools related questions
• Secure the self-service functionality
• Gather information about customers’ feedback and development ideas
• Participate in service desk and self-service portal development and SSC development projects when requested
• Perform clerical day-to-day tasks in AR procedures when not busy in help desk
• Other tasks requested by Team leader

• Practical experience in service desk work
• Educational background in accounting / economics
• Working experience in SSC environment is an asset
• Good interpersonal skills and ability to work in a team and service desk environment towards internal customers
• Strong customer driven focus
• Good interpersonal skills and ability to work in a team
• Professional approach to work
• Basic understanding of accounting process
• Excellent language skills both written and spoken in English and French (Italian would be an advantage)

If you’re interested, please send your CV in English to bb[at]afr.lt with subject “AR ACCOUNTANT/SERVICE DESK FOCUS (FRENCH)”. We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of vacancies.

Confidentiality guaranteed, only selected applicants will be informed.
For more open positions please visit www.afr.lt (Alliance for Recruitment)