Job Description

• Directs and co-ordinates all activities in the Front Office in terms of operation and administration, to ensure all efforts are direct towards guest satisfaction, employee satisfaction and a profitable Rooms division operation, in accordance to the Novotel Hotel policies and procedure
  
• Responsibility for sales and organization of the department, ensuring that there is a high quality service in all related departments i.e. reservations and guest services
  
• Develops employees' motivation and team spirit by creating a good working atmosphere
  
• Implements standarts and procedures of the Front Office and administration
  
• Helps meet the department's quantitative and qualitative targets
  
• Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a rapid solution

Requirements

English language mandatory;
Guestorientedandserviceminded Leadership - Good listening and communication skills
Self confidence
Excellent presentation
Sales oriented
Flexibility
Ability to work under pressure and physical staying power
Responsiveness

Company offers

Work in an international environment;
Work in a friendly and young team;
Dynamical and challenging work;
Firm commitment to the development of careers.

Additional information

Please send your CV in English by e-mail:
H5209-RD@accor.com