Job Description

Does playing a critical role in protecting customers sound exciting to you? How about working for a global company in an advanced team that is passionate about investigating digital fraudulent activities? Are you interested in joining a globally diverse organization where our unique contributions are recognized and celebrated, allowing each of us to thrive? Then it's time to join Western Union as an Associate, Digital Review Team Senior Analyst.

Role Responsibilities

Analyze digital transactions to make sure that no fraudulent activity is involved.
Communicate with Western Union customers to verify details regarding specific money transfers when needed, as well as support our customers with their identity verification ensuring that Compliance regulations are met.
Resolve complex problems and decide when to escalate a case or to proceed with the regular transaction / customer profile verification handling procedures.
Resolve complex problems independently and participate in process improvements, operational and employee satisfaction initiatives, projects for professional and personal growth.

Requirements

1 to 2 years of experience in an Associate role within Digital Review team or in similar position.
Fluency in English is required, written and verbal.
Proven strong communication skills.
Proven Customer and result oriented mindset.
Experience working on added value projects.
Analytical, independent decision-making and problem-solving skills.
Ability to work on rotating shifts (including weekends and holidays).

Company offers

You will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few.
Private Health Insurance (3 options)
Life & Accident Insurance
Additional days off
Wide variety of discounts and special offers
Free Fitness facilities
Volunteering activities
Referral program