2022-07-29 11:26:48

<b>CALL CENTRE MANAGER (in Vilnius, Lithuania)</b>

CVMarket.lt klientas

Job Description

  • This role is responsible for the management and success of the customer contact center for Western Union
  • The person will need to manage and lead the teams and vendor site to provide an exceptional level of customer service to our customers and agent partners
  • The role will be tasked with: ensuring daily metrics are met; staff morale, motivation and development is maintained and to sustain a cycle of continuous improvement for production efficiencies to ensure the financials of the operations adhere to the forecasted budget and plans
  • Building a high performance culture; building strong working relationships with International Agent Partners as well as internal departments and government officials
  • Managing the call center budget; working closely with other Western Union contact centers and outsourcers
  • Achieving the daily KPIs and being measured in customer loyalty and retention & revenue generation via cross-selling
  • Requirements

  • Experience in managing a call centre (50+ employees)
  • Proven track of leading several teams within customer service industry
  • Fluent English is a must
  • Company offers

    As an independent company listed on the New York Stock Exchange, the employees of The Western Union Company® focus exclusively on serving our customers, growing our business and creating value for our shareholders. We provide a valuable service to millions of people around the world. Western Union is all about choice. We thank you for your interest in Western Union. We offer a challenging, fast-paced and multicultural environment with the chance to grow! Say “Yes” to a “YES-company”!

    Additional information

    If You are interested, please send Your CV in English with subject “CALL CENTRE MANAGER” to cvLT@strategicstaff.com. Confidentiality guaranteed. Only selected candidates will be informed