<b>CALL CENTRE MANAGER (in Vilnius, Lithuania)</b>

YOUR KEY RESPONSIBILITIES WILL INCLUDE:

This role is responsible for the management and success of the customer contact center for Western Union

The person will need to manage and lead the teams and vendor site to provide an exceptional level of customer service to our customers and agent partners

The role will be tasked with: ensuring daily metrics are met; staff morale, motivation and development is maintained and to sustain a cycle of continuous improvement for production efficiencies to ensure the financials of the operations adhere to the forecasted budget and plans

Building a high performance culture; building strong working relationships with International Agent Partners as well as internal departments and government officials

Managing the call center budget; working closely with other Western Union contact centers and outsourcers

Achieving the daily KPIs and being measured in customer loyalty and retention & revenue generation via cross-selling

Experience in managing a call centre (50+ employees)

Proven track of leading several teams within customer service industry

Fluent English is a must

As an independent company listed on the New York Stock Exchange, the employees of The Western Union Company® focus exclusively on serving our customers, growing our business and creating value for our shareholders. We provide a valuable service to millions of people around the world. Western Union is all about choice. We thank you for your interest in Western Union. We offer a challenging, fast-paced and multicultural environment with the chance to grow! Say “Yes” to a “YES-company”!

If You are interested, please send Your CV in English with subject “CALL CENTRE MANAGER” to cvLT@strategicstaff.com. Confidentiality guaranteed. Only selected candidates will be informed