Nordic Network Administrator role covers the following job profiles: Local Technology Coordination, Network Development/Engineering, Network Operations, Network Support and Security Management Services.
Responsible for acquisition, installation, maintenance and use of data communication technology (e.g. switches) in a single location.
Provides interface between local technology and local customers to provide technical support related to data communication.
Responsible for activities to identify, prioritize, and resolve network (voice and/or data) problems.
Responds to customer complaints to research complex problems associated with the organizations telecommunications networks (voice and/or data).
Diagnoses problem source through discussions with customers.
Tracks and monitors responses/resolution time.
Provides case status updates. Follows up with users to ensure problem has been resolved.
Develops supporting documentation of all data communication activities.
Monitors cost-effectiveness and recommends upgrades as appropriate.
Reports on network operation statistics.
Ensures operations are in accordance with established procedures and practices.
Keeps and maintains cable records and wiring diagrams.
Performs cable changes according to industry standard.
Performs hardware and software moves, add and changes.
Responsible for modification, repair and preventative maintenance on all network equipment and related systems.
Maintains records on repairs, down time, changes and updates.
Assists programming/engineering activities for voice/data network design, development, and implementation.
Assists in network implementation to new/expanding office build outs.
Reports on effectiveness of data security.
Makes recommendations for the adoption of new security procedures and standards.
Understands customer security needs and implements procedures to accommodate them.
Investigates and reports on potential breeches of security.
Evaluate and address business requirements for client connectivity when requested.
May performs normal engineering services such as transmission and circuit design.
May coordinate with internal company support and operations groups and/or with vendors to resolve problems.
May coordinate with service providers and equipment manufacturers for installation of such items as routers, bridges, concentrators, and switches, PBXs and voice messaging systems, audio/video conferencing platforms & other collaborative tools and/or emerging technologies in voice/data networks such as wireless and other mobility services.
May assist with proposal writing.
May also audit vendor bills for accuracy.
May also have responsibilities included in other Technology Services role descriptions
- Global network of people - learn from the best
- Secure, good career in a our growing company
- Continuously personal development
- Competitive Salary