Business Analyst in ServiceNow team


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Darbo skelbimo numeris 292459

Darbo skelbimo numeris


Job Description

About the role

The ServiceNow team develops, operates and continuously improves IT service management technologies centred on ServiceNow, which is Danske Bank’s main tool in this area.

As ServiceNow is expanding the perspective beyond IT service management tool support to other administrative processes, these functionalities will also be considered for Danske Bank. 

The team is located across 3 countries (Denmark, Lithuania, India) and has main stakeholders in all countries. The team currently consists of a developer team of 6 individuals, 1 business analyst, and 1 SACM manager.


    • Managing the service, i.e. the incident, problem, change and release processes related to ServiceNow
    • Manage demand for new projects and task and clarify business requirements
    • Facilitate the dialogue between projects and developers’ team
    • Product management of the modules provided by ServiceNow and integrated technologies, incl. Flexera and xMatters



    • Familiarity with ITIL, preferably ITIL Foundation certified
    • Working experience with Business and requirement analysis, problem solving
    • Ability to gain new business knowledge
    • Facilitating workshops and meetings in small to medium sizes
    • Excellent English skills
    • Understanding customer needs and ability to create value for the customers
    • Ability to challenge is considered to be a natural part of business analysis
    • Interacts both internally and externally with high professionalism across borders and organizational levels
    • Have a strong ability to organise and structure work
    • The ability to think and work holistically
    • Focus on delivering high quality solution

Company offers

    • An inspiring environment in a large IT organization
    • A perfect opportunity to join an IT team and face the challenge and the opportunity to influence and shape the team in Vilnius
    • Work in an international team, which concentrates on innovative business facing solutions
    • An extensive training program to ensure that your skills are maintained and updated on an ongoing basis
    • Highly skilled team and career opportunities
    • Cross business career opportunities in bank

Job type:
full-time, employee
Expiration date:
2017 m. vasario 10 d.
2017 m. sausio 10 d.


Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Danske Bank Group IT Lithuania (DGITL) is a part of an organization, which delivers world-class digital financial solutions to customers. DGITL is newly established IT site operating from the end of 2014 but it is already the fastest growing IT organization in Lithuanian market. We have an understanding that the current change is Technology-driven, and we prioritize IT as a key component for success in our journey to drive digital disruption in the bank. 
DGITL teams work with complex tech challenges and develop Danske Bank’s global competitive edge on innovative digital solutions. Teams are driven by job content, share ownership of strategic services, own service strategy and lead improvement. One more important feature – senior leadership is present on site.