Business Client Services Manager

If you’re tech-savvy and ready to take all the knowledge, experience, and skills you can carry, we welcome you to join our talented CyberCare Customer Success team! Get ready to take on the mission of making techworld easy with us.At CyberCare, you have a chance to switch from someone who must know-it-all to someone who can take-it-all in by working with the most renowned IT products worldwide, like Nord Security, Atlas VPN, and Surfshark. The job where you will get the greatest support as you grow so apply and take it all. 

What Will You Do

• Be the main point of contact between the company and B2B customers – communicate and provide outstanding customer service via live chat and email for various operating systems. No phone calls over here!;
• Ensure excellent customer journey throughout the customer life cycle;
• Respond quickly and professionally to queries, diving deep into all situations and taking all necessary actions to resolve issues;
• Interpret and fine-tune the business customer success process performance;
• Work alongside techies to understand IT business logic;
• Have a real effect on how the products change.

What We Expect From You

• Fluency in English;
• Proven track record in a customer-facing role, preferably as a Customer Success Manager/Specialist or in a related customer-centric position within the B2B software industry;
• Familiarity with business products and an ability to grasp technical concepts quickly to effectively communicate with customers and provide technical support;
• To be comfortable with providing technical support and handling multiple tasks simultaneously;
• Eagerness to learn and grow;
• Quick reaction and concentration, as well as empathy and love for helping people;
• Helpful personality - we want our team to practice what we preach - being there for our clients and each other;
• Driven, proactive, and motivated attitude as well as a willingness to take ownership of tasks;
• Ability to work 40 hours/week (from 13:30 to 22:00 o'clock) or 32 hours/week (from 13:30/17:00 to 22:00 o'clock);
• Ability to attend training continuously for 3 working days (from 9 to 17-18 o'clock);
• Ability to work weekend shifts;
• Ability to work on-site in Vilnius.

What Will You Take From Us

• Confident first steps in techworld through onboarding, mentorship programs, and expert guidance every step of the way;
• Top-notch technologies and tools to work on world-renowned products;
• Great conditions for work at our new office in Cyber City;
• Combine studies with a flexible work schedule (evening and weekend shifts);
• Possibility to occasionally work from home or anywhere in the world;
• Full guidance and support on your professional growth opportunities inside CyberCare. A big chunk of our team moves towards Product Development, AI, Marketing, PR, Sales - you name it!
• An awesome and diverse team. Seriously - the best! We’re together inside or outside of the office, host regular internal events, knowledge-sharing gatherings & team retreats;
• Gross salary of 1157 EUR/month;
• Health insurance and a range of other perks that come with working at CyberCare - take it all, we don’t mind!