Business Process Trainer (French)

The Business Process Trainer is responsible for the design of insurance process training modules, development of country specific insurance process training, and hands on delivery of those modules to new hires. You need to quickly understand and design operating procedures, process maps and training manuals so as to enable high level performance results which require advanced presentation and facilitation skills and use of creative training techniques.

• Develop and maintain Standard Operating Procedures, Process Maps and Training Manuals specific to each process / country being supported
• Conduct training, coaching, and mentoring for new hires, continuously assess the value of training delivered via use of scored assessments
• Prepare training materials in support of continuous quality and process improvement initiatives as and when required
• Prepare and deliver refresher training to enable continuous improvements and to address any performance gaps identified
• Actively participate in client calibration sessions and process / quality review meetings so as to identify process gaps / analyze complaint root causes and apply training need analysis for new hires
• Provide training support onsite in International locations for both process and knowledge migration

• University degree or higher in Engineering, Technology, Science, Business or a related field of study
• Language skills: fluent in English and French
• Experience in design and delivery of Training programs is essential, preferably in a Business Process Outsourcing or Shared Services environment
• Experience in facilitation of class room based training and other forms of training delivery to new hires required
• Experience working in a customer centric, team-oriented, fast moving goal oriented environment

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards)
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded
• Unique opportunity to be one of the first employees to join Vilnius team who has ambitious growth plans for the future

If you are interested, please send your CV in English to ps[at]afr.lt with subject “Business Process Trainer (French)”.
We advise you not to wait until the deadline of the advertisement as we are already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of open vacancies.

Confidentiality guaranteed and only selected applicants will be contacted.
For more open vacancies please visit www.afr.lt (Alliance for Recruitment)