Business Support Analyst (Danish speaking)

Supporting Danske Bank colleagues as well as delivering world class customer service on daily basis by identifying, owning and driving excellence of support and processes. Our colleagues are our customers – this is our point of view. This opportunity should catch your attention if you are willing to become Expert of bank products and processes and provide support and solutions for colleagues cross Scandinavian countries. And you will be the first who will be contacted when a problem or issue will arise. This position will let you learn back-office tasks as well as use your customer service talent.

Responsibilities:

• To provide Business support and resolution of all types of requests reported to the Business Service Desk from a global customer base.
• To consult internal bank employees with requests on bank operations, processes and banking products.  
• Drive the increase of number of calls resolved at first point of contact by sharing information, updating existing knowledge and writing new knowledge documentation.
• Drive forward the continuous improvement of the department by championing change and driving service improvements

• Strong level of Danish and English languages (both written and spoken)
• Strong motivation to work in a Service Desk role
• High customer attention and/or customer service experience
• High level of professionalism while dealing with challenging work situations
• Preference to work within a team as opposed to working alone

• An inspiring environment in a large IT organization
• A perfect opportunity to join an IT team and face the challenge and the opportunity to influence and shape the organization
• Work in an international team, which concentrates on innovative business facing solutions
• An extensive learning opportunities to ensure that your skills are maintained and updated on an ongoing basis
• Highly skilled team and career opportunities
• Cross business career opportunities in bank

Please note that in addition you will get a language allowance, which depends on your language knowledge level and job requirements.