ROYAL CARIBBEAN INTERNATIONAL - www.royalcaribbean.com
Reports To: Senior Casino Supervisor
Direct Reports: Dealers
Supervises the activities of the Casino gaming table such as Blackjack, American Roulette,
Caribbean Stud Poker, Dice and related services by performing the following essential duties.
DUTIES & RESPONSIBILITIES
To support Celebrity Cruises’ mission of sustaining “the world’s ultimate premium cruise line with a taste of
luxury,” all duties and responsibilities are to be performed in accordance with Celebrity Cruises’ Pillars of
Safety, Service and Style, ISM/ISO and SQM standards, USPH guidelines, and environmental regulations.
Each shipboard employee may be required to perform all functions in various service venues and throughout
1. In accordance with Celebrity Cruises’ Pillars of Safety, Service and Style, as well as through
Celebrity Connections, each employee conducts oneself in a professional and courteous manner at all
times. This consists of physical and verbal interactions with guests or fellow shipboard employees
and/or in the presence of guest contact and Celebrity Family Member (CFM) areas.
2. Monitors casino floor operations. Circulates among gaming tables to observe operations and
security to ensure harmony and courtesy. Observes Casino staff during the operation of casino
games to ensure guests receive prompt and courteous service and that correct procedures are
maintained. Identifies rule violations or notes potential security problems. Observes pace and
accuracy of dealing procedures to ensure all casino games proceed smoothly and properly according
to Celebrity Connections standards and Casino Operations policies. Maintains a proactive approach
to prevent or solve problems. Informs Casino Management and casino staff of disruptive players and
potential security problems.
3. Serves as host to guests in the casino. Greet guests, extends courtesy and provides helpful
information. Explains and clarifies house rules to guests requesting information.
4. Observes and calculates transactions to verify dealer payouts. Resolves disputes regarding wagers,
payouts, gaming procedures and casino policies.
5. Opens or closes tables according to business demands; makes decisions regarding table limits
according to appropriate guidelines.
6. Trains and monitors casino employees for proper service according to Celebrity standards. Provides
on the job training to strengthen their current performance and preparation for possible advancement
to promotional positions. Notifies Casino Manager regarding work schedules and time records.
7. Supervises staff to ensure Celebrity Connections standards are implemented. Under time constraints
or staff shortages, assist CFMs in preparing gaming tables.
8. Distributes necessary gaming equipment at the beginning of each shift; verifies drop boxes are
locked onto tables.
9. Prepares accurate reports in a timely manner according to Casino Operations policies.
10. Participates in casino table counts, reports or paperwork as scheduled by Casino Manager.
11. Attends meetings, training activities, courses and all other work related activities as required.
12. Performs related duties as required. This position description in no way states or implies that these
are the only duties to be performed by the shipboard employee occupying this position. Shipboard
employees will be required to perform any other job-related duties assigned by their supervisor or
Financial responsibilities for budget, expenses and/or achievement of revenue targets.
This position is responsible for cost containment through the proper use, handling and maintenance of
records, reports, supplies and equipment.
Conducts workstation spot checks to ensure items are correctly stored to minimize deterioration and
People management responsibilities to ensure optimal performance of the function.
Monitors and manages the various assigned workstation functions. Monitors the assignment of duties
and responsibilities to his/her staff. Observes and evaluates staff and work procedures to ensure quality
standards and service are met. Makes recommendations regarding personnel actions such as new hire
requests and discharges, to ensure adequate and continuous staffing. Inspects workstations, work areas,
equipment, etc. to ensure efficient service and conformance to standards.
Mentors, develops and provides on-the-job training to his/her staff to strengthen their current
performance and preparation for future advancement.
You can apply for this job if you are:
- At least 21 years of age
- speak good English
- are hospitable and friendly person
- having relevant experience
Minimum of three (3) years dealer experience with Blackjack, American Roulette, Caribbean Stub
Poker, Dice and other related table games.
Ability to perform mental arithmetic calculations quickly involving monetary units and calculating
odds and percentages.
Ability to make decisions based on sound judgment regarding gaming rules and regulations.
Ability to observe and recognize payout accuracy, Dealer behavior and associated activities.
Satisfactory completion of Gaming Board/Commission approved dealer school.
Ability to utilize customer service skills by exercising authority and discretion to satisfy guests in
manner consistent with Celebrity Connections standards.
Knowledge of policies and practices involved in the human resources function. Ability to supervise
an international team of Dealers in a positive and productive manner by motivating, developing and
managing employees as they work. Ability to utilize and administer the disciplinary action process
through coaching and counseling to improve performance or recommend termination of
Ability to learn the financial aspects of a casino operation, including the successful identification of
expense reduction through cost control. Demonstrated aptitude for the management of headcount
within assigned area, as it relates to and supports the business needs of the vessel.
Ability to stand and walk for extended periods of time.
Working knowledge of computers, Internet access, and the ability to navigate within a variety software
packages such as Excel, Word, and Adobe Page Maker or related programs.
Completion of high school or GED required; university degree preferred.
Internal Candidate Requirements:
In addition to the stated hiring requirements, internal candidates are required to fulfill the following:
Completion of one Dealer contract t with a performance rating of satisfactory or above along with
demonstrated leadership skills.
Ability to speak English clearly, distinctly and cordially with guests.
Ability to read and write English in order to understand and interpret written procedures. This includes
the ability to give and receive instructions in written and verbal forms and to effectively present
information and respond to questions from guests, supervisors and co-workers.
Ability to speak additional languages such as Spanish, French or German preferred.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to
touch, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee must
frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
All shipboard employees must be physically able to participate in emergency life saving procedures and
drills. Full use and range of arms and legs as well as full visual, verbal and hearing abilities are required
to receive and give instructions in the event of an emergency including the lowering of lifeboats. Ability
to lift and/or move up to 50 pounds.
Luxury cruise ships sailing around the World - combine work and travel, but be ready for hard work!
- Work experience in International Company
- Food, accommodation, and medical insurance expenses are covered by the company
- Permanent job with 6 months contracts followed by 2 months vacation
- Tax-free salary is paid every two weeks