Claims Team Lead (Finnish Language)

STRATEGIC STAFFING SOLUTIONS INTERNATIONAL (S3I) client – a leading international insurance company - is currently expanding team in Vilnius and is looking for:

Claims Team Lead (Finnish Language)

Primary responsibilities include the following:
• To evaluate and measure compliance with Best Claim, Service and Communication practices through system reporting and file audits.
• To identify development opportunities within the team and provide appropriate training and mentoring that results in improved performance.
• To ensure assigned team has clear understanding and importance of achieving goals and critical objectives.
• To provide updates and direction to team regarding results versus objectives to ensure continual focus is maintained to achieve desired performance levels.
• To create and foster a service focused environment.
• To plan and manage work of staff, make decisions regarding pay, performance management, development, employment, and staffing.
• To provide authority on cases evaluated within assigned authority levels.
• To escalate and consult on leadership decisions that may have a broader impact on the relationship with the client.

• Excellent organizations skills with the ability to plan, organize and delegate effectively in a fast paced environment.
• Ability to promote and build a team atmosphere that fosters technical and service excellence.
• Ability to communicate information clearly and concisely both verbally and in writing.
• Computer proficiency.
• Prior management, or related leadership, experience.
• Proficiency in Finnish and English is required to qualify for this role.

• Opportunity to advance your career within an international organization – global market leader in insurance business (multi-award winner of numerous industry awards).
• Constant opportunities to develop your skills and knowledge to become a subject matter expert in the insurance industry.
• Culture where knowledge is cultivated, innovation is encouraged and achievement is rewarded.