Job Description
WHO ARE WE LOOKING FOR?
West is looking for a French speaking Client Service Delivery Analyst who will join the West Digital Communications Services division. West is connecting ideas, innovation, enterprises and individuals that make things happen. But to do that, they need to have the right team in place. And that is where you come in!
WHAT YOU WILL BE DOING:
- As a member of Vilnius PR Team, you will be responsible for working closely with the existing and new clients to offer support on West’s services and products within their global public relations platform;
- You will work closely with local colleagues and stakeholders across the globe to handle multiple client related projects and requests both in client-facing and back office activities;
- This role will allow you to become an expert in West’s innovative tools and services, while enabling you to utilise and further develop your communication skills in a corporate environment;
- As the company offers a 24/7/365 customer support model, this role will also be shift based, meaning that the team will participate in shift rotation and work on call coverage on weekends and holidays.
West is looking for a French speaking Client Service Delivery Analyst who will join the West Digital Communications Services division. West is connecting ideas, innovation, enterprises and individuals that make things happen. But to do that, they need to have the right team in place. And that is where you come in!
WHAT YOU WILL BE DOING:
- As a member of Vilnius PR Team, you will be responsible for working closely with the existing and new clients to offer support on West’s services and products within their global public relations platform;
- You will work closely with local colleagues and stakeholders across the globe to handle multiple client related projects and requests both in client-facing and back office activities;
- This role will allow you to become an expert in West’s innovative tools and services, while enabling you to utilise and further develop your communication skills in a corporate environment;
- As the company offers a 24/7/365 customer support model, this role will also be shift based, meaning that the team will participate in shift rotation and work on call coverage on weekends and holidays.
Requirements
FOR THIS ROLE, WE WOULD EXPECT THAT YOU:
- Have excellent written and verbal communication skills in French & English;
- Have business-to-business, client-facing experience and strong customer service skills;
- Are IT literate and enjoy working with software applications;
- Are a team player with a positive can-do attitude;
- Have a performance driven approach;
- Have a higher education degree or relevant commercial experience;
- Previous experience in support of complex products would be a huge advantage.
- Have excellent written and verbal communication skills in French & English;
- Have business-to-business, client-facing experience and strong customer service skills;
- Are IT literate and enjoy working with software applications;
- Are a team player with a positive can-do attitude;
- Have a performance driven approach;
- Have a higher education degree or relevant commercial experience;
- Previous experience in support of complex products would be a huge advantage.
Company offers
WHAT YOU CAN EXPECT:
- West is always focused on giving their clients the solutions and support they need to operate efficiently and successfully. That same idea of setting up for success applies to the company’s employees. West’s culture is based on inclusivity, innovation and empowerment and its philosophy is simple: positive, successful employees will result in a positive, successful company;
- To help the employees maximise their possibilities, the company provides full training and career opportunities designed to challenge, grow and cultivate their professional potential;
- In addition to that, West offers a comprehensive benefits package, which is designed to help its employees, and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future with peace of mind.
- West is always focused on giving their clients the solutions and support they need to operate efficiently and successfully. That same idea of setting up for success applies to the company’s employees. West’s culture is based on inclusivity, innovation and empowerment and its philosophy is simple: positive, successful employees will result in a positive, successful company;
- To help the employees maximise their possibilities, the company provides full training and career opportunities designed to challenge, grow and cultivate their professional potential;
- In addition to that, West offers a comprehensive benefits package, which is designed to help its employees, and their families address their healthcare needs, maintain a healthy work/life balance, and build a financially secure future with peace of mind.
