Job Description
The Corporate Systems team manages and supports over 25 general business systems for the Nasdaq community. These systems span multiple business areas; core financials, financial analysis, human resource systems, purchasing and billing. This is a dynamic position that requires an aptitude for systems and the ability to multitask in a fast paced global environment.
Responsibilities:
- Provide level two support to financial system users for issue resolution and management
- Create End-Customer Training - Materials Development and Delivery
- Participate in System Implementation - Data Conversion and User Test
- Perform Data Research Projects
- Recommend Functional Specifications for Casual User Groups
- Perform System Security Audits and Oversight
- Implement Organizational Initiatives
- Perform Complex Data Quality Oversight and Assurance; Periodic System Maintenance
Requirements
- Bachelor’s degree (Finance, Accounting or related field would be an advantage)
- Excellent knowledge of English
- Excellent verbal and written communication skills and the ability to interact professionally within a global environment
- Must have at least one year experience in a customer service position
- Experience in a system support role supporting internal clients would be a strong advantage
- Must have an understanding of finance concepts and functions
- Must have aptitude for systems and the ability to multitask in a fast paced global environment
- Must be comfortable researching and compiling metrics and providing results to users
- Must be eager to learn, driven and proactive
