Job Description

The Corporate Systems team manages and supports over 25 general business systems for the Nasdaq community. These systems span multiple business areas; core financials, financial analysis, human resource systems, purchasing and billing. This is a dynamic position that requires an aptitude for systems and the ability to multitask in a fast paced global environment.

Responsibilities:

• Provide level two support to financial system users for issue resolution and management
• Create End-Customer Training - Materials Development and Delivery
• Participate in System Implementation - Data Conversion and User Test
• Perform Data Research Projects
• Recommend Functional Specifications for Casual User Groups
• Perform System Security Audits and Oversight
• Implement Organizational Initiatives
• Perform Complex Data Quality Oversight and Assurance; Periodic System Maintenance

Requirements

• Bachelor’s degree (Finance, Accounting or related field would be an advantage)


• Excellent knowledge of English


• Excellent verbal and written communication skills and the ability to interact professionally within a global environment


• Must have at least one year experience in a customer service position


• Experience in a system support role supporting internal clients would be a strong advantage


• Must have an understanding of finance concepts and functions


• Must have aptitude for systems and the ability to multitask in a fast paced global environment


• Must be comfortable researching and compiling metrics and providing results to users


• Must be eager to learn, driven and proactive