Job Description
- Regular (online & offline) meetings with SearchNode customers to gather feedback and proactively offer solutions for SearchNode optimization.
- Regular monitoring and analysis of customers data.
- Build long-lasting mutually beneficial customer relationships.
- Up-sell and cross-sell relevant solutions to meet customers’ needs.
- Identify and suggest new processes that can be implemented to improve SearchNode’s service & product.
- Build and strategize customer success process.
- Regular monitoring and analysis of customers data.
- Build long-lasting mutually beneficial customer relationships.
- Up-sell and cross-sell relevant solutions to meet customers’ needs.
- Identify and suggest new processes that can be implemented to improve SearchNode’s service & product.
- Build and strategize customer success process.
Requirements
- Minimum 2 years business customer facing experience OR e-commerce business management experience.
- Experience in tech or e-commerce industry.
- Motivation to know how Google Analytics works (it's the main tool measuring SearchNode's client data).
- Absolute service mindedness, always going above and beyond what is asked by SearchNode’s customers.
- Experience working with with both technical and C-level people from client side (Product Owners, E-Commerce Managers, UX Specialists).
- Ability to balance competing priorities.
- Fluent verbal and written English.
Nice to Have:
- Web development knowledge and understanding.
- Previous work experience in e-commerce or SaaS company.
- Other languages skills.
- Achievements at any other area (art, sports, volunteering, NGO’s etc).
- In-depth know-how of Google Analytics.
- Experience in tech or e-commerce industry.
- Motivation to know how Google Analytics works (it's the main tool measuring SearchNode's client data).
- Absolute service mindedness, always going above and beyond what is asked by SearchNode’s customers.
- Experience working with with both technical and C-level people from client side (Product Owners, E-Commerce Managers, UX Specialists).
- Ability to balance competing priorities.
- Fluent verbal and written English.
Nice to Have:
- Web development knowledge and understanding.
- Previous work experience in e-commerce or SaaS company.
- Other languages skills.
- Achievements at any other area (art, sports, volunteering, NGO’s etc).
- In-depth know-how of Google Analytics.
Company offers
- Work with a very talented and ambitious team.
- Prestigious international and local ecommerce customers.
- State-of-the-art product with a great demand.
- Openness to new tools and technologies.
- Easy-going and super talented colleagues.
- Beer and snacks always in office's fridge, monthly parties to have fun.
- Competitive compensation for competitive skills.
- Unlimited career growth opportunities (when company grows fast, you will have a chance to hold the top management positions).
- Business trips locally & abroad.
- Prestigious international and local ecommerce customers.
- State-of-the-art product with a great demand.
- Openness to new tools and technologies.
- Easy-going and super talented colleagues.
- Beer and snacks always in office's fridge, monthly parties to have fun.
- Competitive compensation for competitive skills.
- Unlimited career growth opportunities (when company grows fast, you will have a chance to hold the top management positions).
- Business trips locally & abroad.
