CLIENT SUPPORT SPECIALIST

• Handle a high volume of client support requests, mainly via inbound calls. Clients are also able to send their inquiries to us via email or chat
• Understand our client needs, expectations and assist in order to achieve resolution
• Provide excellent customer service by making sure that our clients don’t have outstanding issues.

• Proficient written/spoken English is a must
• Ability to work evening and late night shifts
• Help desk experience with level 1 troubleshooting experience or customer service experience either face to face or in a support center is highly preferred
• College degree in Computer Science / IT related field or networking is a plus.

• Amazing colleagues and friendly team vibe
• Work in a dynamic, international team
• Rewards and recognition to our MVPs
• Environment to grow and learn new things
• Udemy platform to learning and development
• Employee benefits: health insurance, accident insurance, referral bonus
• Office happy hours and company outings
• Fully stocked kitchen with snacks and beverages
• Salary ranging from 1300 Eur to 1588 Eur (before taxes).

Confidentiality is guaranteed. We will inform the selected candidates. By submitting your CV and / or cover letter, you confirm that you agree to be included in the Smart HR database and informed about new job offers. If you only want to participate in this recruitment, please indicate „Only this recruitment“. Before sending your candidacy, we will receive your written consent.