COGNOS SUPPORT ANALYST

• Providing on-going 2nd and 3rd line application support in the resolution of client queries/incidents/problems.
• Pro-actively reviewing systems to fix incidents before they become service affecting or to improve productivity/performance.
• Monitoring operational jobs, managing incidents when errors or exceptions occur.
• Owning the resolution of incidents within the agreed Service Levels.
• Reacting quickly and as necessary to live software errors and service problems to limit downtime and resolve the problem during project handover.

Requirements:
• Unix or Linux knowledge.
• Application development or support experience.
• Analytical investigation techniques and organisational skills.
• Very good English skills.
• Degree in IT or equivalent.
• Willingness to learn more.

Job advantages:
• Understanding about DWS, Cognos, Data bases or Teradata.
• Experience in working with any ETL tool.

A stable position in an international company, career opportunities.