Job Description
Purpose of the job:
Manage customer service performance within the Baltics by building strong collaborative relationships with customers while focusing on providing adequate services and cost efficiency.
Review on a continuous basis the degree to which Customer Service activities are completed and analyse progress from order capture to delivery.
Coordinates cross-functional inputs from sales and marketing and other sources to ensure optimized service levels and efficient inventory management across a range of SKUs and product categories, having a key role and responsibility within local S&OP process.
Duties & Responsibilities
• Own and govern local sales and operations planning process to conduct demand/ supply review and portfolio management (complexity reduction) with business, regulatory, finance and quality management.
• Manage delivery of products to customers in line with best practices and regulatory requirements
• Lead the implementation and ensure execution in line with companies customer contact strategy
• Ensure standard process executions in customer service to ensure efficiency gains
• Optimize operational effort and associated costs of customer service activities in coordination with cost and efficiency targets of Supply chain functions
• Handle customer inquiries (i.e.: order management, damage goods)
• Ensure customer services work in line with regulations and in compliance with corporate template
• Manage commitment with key accounts in line with defined commercial priorities
• Provide O2C analytics for commercial trade channel management
• Ensure logistics preparation and execution in preparation of launch and change implementation
• Ensure compliance with BI policies and procedures
Manage customer service performance within the Baltics by building strong collaborative relationships with customers while focusing on providing adequate services and cost efficiency.
Review on a continuous basis the degree to which Customer Service activities are completed and analyse progress from order capture to delivery.
Coordinates cross-functional inputs from sales and marketing and other sources to ensure optimized service levels and efficient inventory management across a range of SKUs and product categories, having a key role and responsibility within local S&OP process.
Duties & Responsibilities
• Own and govern local sales and operations planning process to conduct demand/ supply review and portfolio management (complexity reduction) with business, regulatory, finance and quality management.
• Manage delivery of products to customers in line with best practices and regulatory requirements
• Lead the implementation and ensure execution in line with companies customer contact strategy
• Ensure standard process executions in customer service to ensure efficiency gains
• Optimize operational effort and associated costs of customer service activities in coordination with cost and efficiency targets of Supply chain functions
• Handle customer inquiries (i.e.: order management, damage goods)
• Ensure customer services work in line with regulations and in compliance with corporate template
• Manage commitment with key accounts in line with defined commercial priorities
• Provide O2C analytics for commercial trade channel management
• Ensure logistics preparation and execution in preparation of launch and change implementation
• Ensure compliance with BI policies and procedures
Requirements
Requirements
• University degree Bachelor or equivalent
• Strong knowledge of commercial activities and processes
• Strong internal and external relationship management background
• Broad understanding of the end to end supply chain
• Experience working in a multinational environment
• Basic understanding of financial aspects (P&L)
• High ethical standards and strict compliance to internal and external regulations is essential
• Excellent communication skills (local language, English-fluent)
• Effective negotiator with excellent presentation skills (oral and written)
• Excellent computer skills (Word, Power Point)
• Extensive know-how: SAP; Excel - analytics and mass data processing
• Planning, organizing & prioritization
• Solution and decision quality
• Cooperation and communication
• Result orientation
• Proactive and professional customer service attitude
• Accountability, Agility, Intrapreneurship capabilities
• University degree Bachelor or equivalent
• Strong knowledge of commercial activities and processes
• Strong internal and external relationship management background
• Broad understanding of the end to end supply chain
• Experience working in a multinational environment
• Basic understanding of financial aspects (P&L)
• High ethical standards and strict compliance to internal and external regulations is essential
• Excellent communication skills (local language, English-fluent)
• Effective negotiator with excellent presentation skills (oral and written)
• Excellent computer skills (Word, Power Point)
• Extensive know-how: SAP; Excel - analytics and mass data processing
• Planning, organizing & prioritization
• Solution and decision quality
• Cooperation and communication
• Result orientation
• Proactive and professional customer service attitude
• Accountability, Agility, Intrapreneurship capabilities
Company offers
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Only selected candidates will be informed. Confidentiality is guaranteed.
By submitting Your CV, You agree with PHARMANET's Privacy Policy (see https://www.pharmanet.lt/en/privacy-policy/ for access to the Privacy Policy).
