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Joboffer number #188650

Compliance online/offline specialist (Norwegian + English)

CV Market client
Vilnius
Job ad expired!

Job Description

This position has the responsibility for providing support on anti-money laundering (AML) compliance program, working with stopped payments, making decisions following AML procedures.
Job description, tasks

  • Day to day work relates to transaction management, information verification, conducting investigations and servicing inquiries received over the phone or e-mail
  • Main function is to assess the AML knowledge when managing transactions and making accurate decisions, communicating to consumers, Western Union agents and/or service associates
  • Ensure excellent customer service experience
  • Continuous learning to enhance compliance product and process knowledge
  • Continuous support for Western Union consumers and Agents on-line/over the phone by assisting Compliance related transactional inquiries (60 % of the time)
  • Continuous support for Western Union consumers and Agents off-line/back-office by assisting Compliance related transactional inquiries (30 % of the time)
  • Utilize a wide variety of research tools, systems and criteria (10 % of the time)


Requirements

  • Have college degree or equivalent
  • Fluency in English
  • Strong knowledge of Norwegian language is a must
  • Strong ability to multitask and take fast decisions independently
  • Ability to navigate within lots of systems at the same time
  • Outstanding verbal, written and listening skills
  • Customer service skills would an advantage
  • Experience in compliance and/or customer service is a plus
  • Ability to work in shifts


Company offers

-


Darbo skelbimo numeris
#188650
Jūs kandidatuojate į:
Compliance online/offline specialist (Norwegian + English)
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