2022-07-29 11:26:48

Consumer Services Assistant (English)

CVMarket.lt klientas
800 - 900 €/m Gross

Job Description

You will join the team of 200 fun professionals here at TransUnion Lithuania in Kaunas and become a part of “The Big Three” – one of the largest credit reporting agencies in the world. You will provide exceptional customer service skills and fraud prevention services to consumers.

Responsibilities:

  • Handling credit report enquiries from consumers via telephone ensuring that all TransUnion processes and institutional guidelines are followed.
  • Assisting callers with fraud prevention measures and providing advice.
  • Logging disputes against credit data and assisting with queries about updates and final outcomes. 2020 

Requirements

Must have:

  • Excellent verbal and written communication skills and good listening skills.
  • Perfect command of English or French – or even both languages.
  • Experience of working in a call center or other customer service environment.
  • At least basic computer skills.

Nice to have:

  • A good understanding of the banking or credit referencing industry.
  • Experience working with sensitive data.
  • Ability to adapt to change in accordance with the business needs of the company.
  • Flexibility to shift schedule.

Company offers

  • Private Health insurance package.
  • Life/Accident insurance.
  • Sponsored participation in professional improvement events, sponsored certifications.
  • Team building and company events.
  • Performance based bonuses.
  • Employee referral program.
  • Sports activities.