Job Description

The role responsibilities include:

• Deliver standardised interfaces, tools and processes across the IT Service Desk business;
  
• Define, deliver and govern customer contact channels;
  
• Deliver analysis, reporting and governance of repeat call/incident demand across the IT Service Desk business and highlight exceptions to customer experience excellence;
  
• Deliver and govern IT Service Desk incident, service updates and operational status reporting;
  
• Develop and deploy innovative solutions to provide better services to IT Service Desk clients.

Requirements

Knowledge of analytical techniques and methods:

• Awareness of service management and industry good practices (ITIL);
  
• Knowledge of business change processes, methods and tools;
  
• Awareness of relevant service and supplier change plans;
  
• Understanding of service and supplier management processes and methods;
  
• Understanding of Project and Change Management processes.

Company offers

If the above sounds like you, please apply for the position:
https://barclays.taleo.net/careersection/2/jobdetail.ftl?lang=en_gb&job=00139050&src=ML-11383

Additional information

Confidentiality is guaranteed.