Customer Care Agent

• Customer management (Responsibility for defined group of customers)
• Customer communication and support (Day to day, issue solving, responding to requests, requesting documents)
• Preparing documents for the customers (Preparing contracts, POAs etc. for the customers)
• Partners communication (Issue solving, responding to requests)
• Communication with 3rd parties if needed (lawyers, bailiffs, authorities etc.)
• Other E-mails handling (Tracking incoming e-mails directed to Customer Support Team address)
• Sales support activities (identify opportunities with current customers, sending offers to new customers)
• Call handling (handling incoming and outgoing customer calls)

• Higher education
• Strong experience in a similar role
• Ability to meet deadlines in a fast-paced quickly changing environment
• Excellent command of Spanish and English languages
• French or Portuguese languages would be considered as a great advantage
• Excellent IT skills, including a working knowledge of presentation software packages, preferably Microsoft Office Word, Excel and PowerPoint

• Competitive salary
• Dynamic work and international environment
• Chance to grow both personally and professionally

Monthly salary (brutto): from 1600 EUR