CUSTOMER CARE SPECIALIST

Customer Care Specialist is responsible for ensuring customer satisfaction by providing AmerisourceBergen customers with courteous, professional and efficient service at all times.

Primary duties and responsibilities:

• Manages incoming e-mails and customer service inquiries;
• Performs data entry for purposes such as processing orders, accessing previous orders and special orders, and providing customers with current prices; researches any other inquiries as requested;
• Communicates with all departments within the Distribution Center as well as field sales associates;
• Builds sustainable relationships and trust with customer accounts through open and interactive communication;
• Provides accurate, valid and complete information by using the right methods/tools;
• Handles customer complaints, provides appropriate solutions and alternatives within the time limits;
• Serves as liaison between customers and field sales associates;
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer service operations.

• Excellent communication and presentation skills in English, both orally and in writing;
• Customer support experience of at least 1 year;
• Strong written contact handling skills;
• Familiarity with CRM systems and practices;
• Customer orientation and ability to adapt/respond to different types of characters;
• Ability to multi-task, prioritize, and manage time effectively.

• Career opportunities;
• Dynamic job content;
• Being a part of Fortune 10 company;
• Business hours and no shifts.