2022-07-29 11:26:48
2023-02-22 15:25:07

Customer Care Specialist

CVMarket.lt klientas
1100 - 1760 €/m Gross
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Job Description

  • Answer incoming customer calls and messages through other channels regarding booking issues, product problems, service questions and general client concerns in a prompt manner;
  • Work with the management team to stay updated on product knowledge and be informed of any changes in the company’s policies and product line;
  • Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem;
  • Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution;
  • Maintain a positive, empathetic and professional attitude toward customers at all times;
  • Learn about our organization’s products or services and keeping up to date with changes.

Requirements

  • Ability to work shifts is a must (2-3 weekends/a month included) (Shifts are changing according to the season. The latest shift ends at 01:00 AM (September - December). During the summer season (May-August) the latest shift ends at 22:00 PM.) 
  • Excellent verbal and written communication in English. Other language skills highly recommended;
  • Ability to remain professional and courteous with customers at all times;
  • Positive and service-oriented attitude;
  • Experience in providing customer service support;
  • The ability to maintain calm under pressure;
  • Work well in a team, be flexible and confident;
  • Good problem-solving skills.

Company offers

  • Friendly work environment;
  • Kitchen with foosball/pool table tea and coffee;
  • Real opportunities for personal and professional growth;
  • Company outings or in-office team events;
  • Competitive salary + Insurance plan;
  • Taxi for evening shift provided.