Customer Care Specialists (1st Line)

Built for the people always on the move, W1TTY is the UK start-up fintech company focused on hassle-free domestic and international transfers, peer-to-peer payments, and retail and agrarian financial programs. In its customer-centric mobile app, meeting the highest standards of security and safety, W1TTY will offer current accounts, debit cards, payments, and value-added lifestyle services. W1TTY will also introduce the network of diverse personal and business memberships designed to revolutionize the way its users manage their finance. Our mission and vision are to empower the lives of all our users globally. 

With W1TTY, young students, small businesses, and financially excluded communities enter not only a user-friendly mobile app but also the system of unique financial programs supporting those individuals and groups who are underserved. Our financial features are created in an uncomplicated and fair play, ready to serve those who need them the most.

 We are looking for a number of Customer Care Specialists (1st Line) to join our team in Lithuania.

Customer Care Specialists responsibilities would include:

• Focus on customer: deliver excellent and memorable customer service to all our customers by showing empathy and care
• Provide navigational and operational support to customers that use W1TTY application
• Register customer issues and notify management about repeating demand
• Liaise with 2nd/3rd line support teams to reach a speedy resolution for a customer
• Achieve performance objective and set targets leading to best customer service
• Show a flexible approach working in a changing and fast-growing environment
• Reduce number of interactions by sharing information, updating existing knowledge and working in collaboration with other team members
• Make suggestions and recommendations to Supervisor in an effort to continually improve customer service

Skills and Experience:

• Customer focus and empathy - you enjoy talking to customers, listening to their needs, and finding solutions to their queries
• Problem-solving skills by working independently and in collaboration with other teams
• Strong verbal and written communication skills and excellent phone or live chat manner
• Fluent in English
• Ability to multi-task effectively
• Ability to work in a 24/7 support team
• Monitor progress and performance targets

• Open to innovation and changes

• Proven experience in supporting mobile apps, both iOS and Android is an advantage

Company offers:

• Due to the current epidemic situation, we offer remote work and possibility to work at the office in the Old Town of Vilnius;
• Work in an international start-up company;
• Various opportunities to grow within the company;
• Competitive salary;
• Working in a 3-shifts system
• Possibility to make an impact on international business success