CUSTOMER SERVICE ASSISTANT (FRENCH + ENGLISH)

• Act as customer contact point as required promoting good relationship with the customers, ensuring daily inquiries are responded to in timely manner and order requests and ensuring customer promises are kept
• Communicate with plants and Supply chain to ensure smooth process and reliability of service to customers
• Ensure execution of customer service in order-to-cash process including maintenance of customer data (including contracts and products), standard sales order entry, order confirmation, monitoring of delivery and invoices, follow-up of customer over-dues and complaints.
• This is not a call center position but rather a full-cycle customer service role involving lots of communication with different parties (internal/external customers, partners) ensuring smooth execution of Order-to-cash processes.

• High School Diploma; Bachelor’s degree preferred;
• Minimum of a year of experience in customer service or sales support;
• Fluency in English and ability to speak and write in French;
• Proficient PC and strong working knowledge of Microsoft Office applications;
• Mathematical competency for calculating pricing and converting units of measure;
• Customer Service Oriented – Performance focused – proactive self-starter biased to do things before being asked; attention to detail and excellent organization skills; creative insight into problem-solving; able to multi-task, manage time and balance multiple priorities.
• Team oriented – actively promote a cooperative / positive team spirit and respect the diverse contributions of teams, partners and networks.

If you’re interested, please send your CV in English to lz[at]afr.lt with subject “CUSTOMER SERVICE ASSISTANT (ENGLISH + FRENCH)”. We advise you not to wait until the deadline of the advertisement as we’re already interviewing. Also if you know someone who would be interested, please share this openly as we have a couple of vacancies.
Confidentiality guaranteed, only selected applicants will be informed.
For more open positions please visit www.afr.lt (Alliance for Recruitment)