https://www.cvmarket.lt/309419

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Customer Service Consultant (Swedish, Danish and Norwegian languages)

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 309419

Darbo skelbimo numeris

309419

Job Description

Company is looking for Swedish/Danish/Norwegian-speaking Customer Service Consultants to join Customer Contact Center team in Riga. More than 60 people work in the department today to provide support to thousands of private and business customers in Latvia and Scandinavia. The company is #1 fuel retailer in many markets and this role is vital in maintaining company’s position as the top service station brand!

Key responsibilities:

  • Direct communication with the customers of the company.
  • General customer care via phone and email (1st & 2nd line support).
  • Ownership for full problem solving cycle.
  • Card support and account administration.
  • New orders and registrations.
  • Station campaigns and product advice.
  • Outbound service and follow-up calls to customers.


Requirements

  • Passion about People and Customer Service.
  • Very good English language skills, both written and verbal.
  • Very good Swedish/Danish/Norwegian language skills, both written and verbal.
  • Attention to detail.
  • Well-developed communication skills.


Company offers

  • Modern office facilities and various perks (e.g. fruit days, vitamin days, team buildings, extra curriculum activities, etc.).
  • Opportunity to join various projects works.
  • Competitive salary.
  • Extensive training programs from Day 1.
  • Company’s focus on developing their employees and helping talented and high-performing people to build careers within the company.



Location:
Latvia
Job type:
full-time
Expiration date:
17 August 2017
Published:
19 July 2017

CV MARKET´S CLIENT

Danske Bank Group IT Lithuania (DGITL) is a part of an organization, which delivers world-class digital financial solutions to customers. DGITL is newly established IT site operating from the end of 2014 but it is already the fastest growing IT organization in Lithuanian market. We have an understanding that the current change is Technology-driven, and we prioritize IT as a key component for success in our journey to drive digital disruption in the bank.

DGITL teams work with complex tech challenges and develop Danske Bank’s global competitive edge on innovative digital solutions. Teams are driven by job content, share ownership of strategic services, own service strategy and lead improvement. One more important feature – senior leadership is present on site.