At Booking.com, we make it easier for everyone to experience the world. We began by taking hotel bookings online over 20 years ago and we’ve been shaping the travel industry ever since. Today, we’re building a platform that connects every part of a trip – from a great place to stay to getting there, getting around, seeing the sights and sampling local life.
It all started with one man and a rather good idea. Dutch entrepreneur Geert-Jan Bruinsma realized how useful it would be to connect hotels and guests. From a small office in Amsterdam, he built a website called Bookings.nl. This little startup grew steadily in its first few years. The formula for success was pretty simple: working hard to get it right for our customers.
By 2005, we were well on our way to becoming the market leader for European bookers. This growth did not go unnoticed by other large players in the travel sphere. The Priceline Group (now Booking Holdings) acquired Bookings.nl in 2006 to give us the Booking.com we know today. Despite evolving from a small startup to a global player, little has changed about our company culture. We’re open, inclusive and always ready to overcome any challenge. We might be over 20 years old, but we’re just getting started.
At Booking.com, our mission is to make it easier for everyone to experience the world. And while that world might feel a little farther away right now, we’re busy preparing for when we are all ready to travel once more. With strategic long-term investments into what we believe the future of travel can be, we are opening career opportunities that will have a strong impact on our mission. We’re tech-savvy travel lovers with a passion for helping people. We work together closely, no matter what language we speak or country we’re from, we’re there for each other as much as we are for our customers. Become a member of our CS family.
What you’ll be doing:
- A lot of listening, responding and mediating between our international guests and partners to resolve issues.
- Replying to emails and messages from customers all over the world in English and Dutch.
- Navigating different online IT tools and browsers to provide accurate information and follow set processes.
- Supporting your teammates and colleagues with peer to peer learning and constructive feedback to encourage a positive working environment.
- Regular involvement with company events, team meetings and projects.
- Most importantly, always ensuring a high level of customer service.
