Customer Service Manager

You will join a current team as a leader in order to coordinate existing processes as well as help the business identifying potential for an even more efficient work.

Main responsibilities:

• Supervise day-to-day operations in the customer service department;
• Analyze and improve departmental KPI;
• Encourage cooperation between departments;
• Plan resources / budget;
• Improve existing processes and search for new solutions (process optimization, reporting, IT tools utilization, etc.);
• Contribute actively to the implementation of the general strategy. 

• Management (department or team) experience;
• Business acumen;
• Fluent English; 
• Analytical thinking;
• In-depth and hands-on approach;
• Fast and sharp mind;
• Enabling leadership style.

• A possibility to join a youthful, modern and vibrant team;
• Opportunity to make an impact on the company’s business development by bringing your ideas into life;
• Involvement in company’s strategy;
• Health insurance, team buildings, great office location and many more.