Customer Service Representative (French speaker)

Main responsibilities: • Ensure excellent service experience for prospect and existing customers • Assist/support company’s Online Support business with collecting documentation and information • Perform high complex duties, with high level of technical knowledge • Effectively perform inbound and outbound phone calls • Effectively perform offline tasks • Responsible to deliver high quality and productivity results that meet the identified targets • May also provide support to internal client as compliance and complaint teams • Some primary responsibilities include maintaining the compliance/data integrity for the existing clients.

• Have college degree or equivalent
• Outstanding verbal, written and listening skills
• Fluent spoken and written English and French is a must
• Customer service skills would be an advantage
• Ability to work in team
• Strong ability to multitask and take fast decisions independently
• Ability to navigate within lots of systems at the same time
• Ability to work in shifts, according to business needs.