Blizzard Entertainment is looking for experienced customer service representatives for our massively multiplayer online role-playing game (MMORPG) World of Warcraft, and other Blizzard Entertainment games. Customer service representatives will serve as the direct link between Blizzard Entertainment and its customers. They offer assistance and guidance to players through a typed-chat client and email. In addition, customer service representatives provide technical assistance and deal with account related issues via phone. The ideal candidate is an experienced customer service representative who is very organized, with excellent customer service skills, as well as excellent written and verbal communications skills. Shift hours and days may vary as the customer service department is open 24 hours per day, 7 days per week.
- Assist customers with inquiries and issues relating to Blizzard Entertainment products and customer accounts via a chat-based client, phone, and email. - Investigate and follow up on inquiries / issues and respond / resolve in the most efficient manner possible.
- Perform data entry and order processing functions.
- Provide information to customers on in-game related issues, account status, transactions, and billing issues.
- Other duties as assigned.
-Fluent in English
-Excellent written and verbal communications skills in Russian language
-Strong sense of customer service
-Excellent troubleshooting skills
-Strong motivation and high level of commitment
-Excellent teamwork skills
-Able to work independently
-Strong multi-tasking ability Experience working with confidential customer account information
-Strong knowledge of Windows-based operating systems
-Proficiency with Microsoft Office, or equivalent tools
-Able to deal with customer issues over the phone
-Advanced typing skills
-Passion for video games
-Successful criminal background check may be required if allowed by local law
-Fluent in Spanish, Italian, Polish, German, Portuguese or French
-In-depth knowledge of Blizzard Entertainment games
-Previous customer service experience
At Blizzard Entertainment you will work with some of the industry's most talented, driven, and creative people, and together you will create the most epic entertainment experiences ever. Blizzard Entertainment is focused on hiring and retaining gaming's best and brightest; we foster an environment of creativity and camaraderie, and we offer highly competitive salaries, health care package and benefits. A relocation package will be provided for any successful candidate. Blizzard Entertainment will assist with all the administrative tasks for you to get settled in a foreign country, such as registering for social security, opening a bank account, finding a flat, and setting up amenities.
Work place: Versailles, France (a relocation package will be provided)
All interested candidates are invited to applyAPPLY ONLINE