Customer Service Representative - Russian

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com's customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

Who we are:

Booking.com is the planet’s #1 accommodation site. Booking.com’s diverse team, 15,000 strong, is united by a single mission: to empower people to experience the world. Whether in Vilnius or at one of the over 200 offices worldwide, we work hard to help make more than a million travel dreams come true every single day.

Supporting them as they do, as well as our partners who help them do it, is Booking.com’s globally diverse Customer Service department. Over 8000 people strong, speaking more than 40 languages, in 13 countries worldwide – the CS department is connected by a love of travel and a passion for creating an incredible experience for Booking.com’s guests and partners.

So, are you ready?

What you’ll be doing:

Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.

Fluency in English and Russian
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills.

Gross salary of 1530 euro per month – based on 40 hours 
Full time paid training of 11 days
20 days holiday per year on a full time basis
Quarterly bonus plan of 6%
30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
Schedule 4-6 weeks in advance
On-site meals plus free snacks and hot drinks
Booking.com discount
Health Insurance package
Continuous growth potential, and free and on demand professional training courses.