https://www.cvmarket.lt/336635

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Customer Service Representative (Russian)

CV MARKET´S CLIENT

Darbo skelbimas negalioja

Darbo skelbimo numeris 336635

Darbo skelbimo numeris

336635

Job Description

Are you excited by the chance to use your skills to solve problems and make an impact in your day-to-day work? Can you use your sharp social skills to give Booking.com’s customers a friendly, personal and positive experience every time? If so, you could be the hero we’re looking for!

What you’ll be doing:
Liaising between guests and partners to resolve light complexity issues via phone and email on various topics such as: additional travel advice, modifications, cancellations etc.
Providing accurate, valid, and complete information by using the right tools, methods, and processes.
Ensuring a high level of customer service and a positive guest experience
Supporting your colleagues with peer learning, and being open to feedback from others
Positively participating in company events, and in weekly team meetings
Taking part in new projects and tests that we may need your help with
Promoting the Booking.com culture.


Requirements

Fluency in English and Russian
An affinity for offering excellent customer service
Ability to adapt and work well under pressure in a fast-paced environment
Ability to take ownership and solve problems
Positive and resilient attitude
Great teamwork skills


Company offers

Gross salary of 1187 euro per month – based on 40 hours
Full time paid training of 11 days
20 days holiday per year on a full time basis
Quarterly bonus plan of 6%
30% extra pay for hours worked at weekends. We also pay an additional 100% on public holidays
Schedule 4-6 weeks in advance
On-site meals plus free snacks and hot drinks
Booking.com discount
Health Insurance package
Continuous growth potential, and free and on demand professional training courses

The next start date(s) is July 2nd


Location:
Vilnius
Job type:
full-time, employee
Expiration date:
2018 m. birželio 7 d.
Published:
2018 m. gegužės 9 d.
Gross salary:
From 1187 EUR monthly

CV MARKET´S CLIENT

Established in 1996 in Amsterdam, Booking.com has grown from a small Dutch start-up to one of the largest travel e-commerce companies in the world. Part of Booking Holdings Inc. (NASDAQ: BKNG), Booking.com now employs more than 15,000 employees in 198 offices in 70 countries worldwide.

With a mission to empower people to experience the world, Booking.com invests in digital technology that helps take the friction out of travel. At Booking.com, we connect travellers with the world’s largest selection of incredible places to stay, including everything from apartments, vacation homes, and family-run B&Bs to 5-star luxury resorts, tree houses and even igloos. The Booking.com website and mobile apps are available in over 40 languages, offer 1,692,261 properties, and cover 128,806 destinations in 229 countries and territories worldwide.