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Customer Service Support Analyst in Vilnius


Darbo skelbimas negalioja

Darbo skelbimo numeris 17952

Darbo skelbimo numeris


Job Description

Answering calls to the Epicor Hotline and providing solutions where possible.
Ensuring Service Quality levels are maintained.
Ensuring all calls and reports are diagnosed within ½ day of assignment
Logging bugs into the R&D Bug Database
Reviewing outstanding calls and ensuring the clients are kept informed of progress
Attending relevant Epicor training courses where necessary
Participating in Exchange visits with the other Hotlines.
Keeping up to date with latest technology used by Epicor


Education (Academic, vocational, professional education, achievements)

Degree but experience in Customer Service counts as much as academic qualification

Work Experience

Demonstrated knowledge of IT or previous Customer Service
Experience in: Windows, MS Office

Technical Skills
Demonstrated experience in overall computer and IT systems especially Microsoft products.
Basic financial accounts knowledge is an advantage
Experience from financial software and/or programming are beneficial.

Language Skills
English (obligatory)
Estonian and Latvian would be an advantage

Company offers

Interesting job in international company.

Additional information

To apply to this exciting position email your CV and Cover letter in English to quoting reference “Support Analyst – Vilnius”.
For more information about Epicor please visit

Job type:
full-time, employee
Expiration date:
03 December 2006
03 November 2006


Epicor is a global leader dedicated to providing integrated enterprise resource planning (ERP), customer relationship management (CRM) and supply chain management (SCM) software solutions to midmarket companies around the world. We are currently the 8th largest software company in the world and the only company ever to win the prestigious ‘software company of the year’ award in back to back years.

Founded in 1984, Epicor serves over 20,000 customers in more than 140 countries, providing solutions in 33 languages. Epicor leverages innovative technologies like Web services in developing end-to-end, industry-specific solutions for retail, manufacturing, distribution, enterprise service automation, hospitality and pharmaceutical that enable companies to immediately drive efficiency throughout business operations and build competitive advantage.

With the scalability and flexibility to support long-term growth, Epicor's solutions are complemented by a full range of services, providing a single point of accountability to promote rapid return on investment and low total cost of ownership

Due to continued growth a Support Analyst position has arisen at our Vilnius office