Answering calls to the Epicor Hotline and providing solutions where possible.
Ensuring Service Quality levels are maintained.
Ensuring all calls and reports are diagnosed within ½ day of assignment
Logging bugs into the R&D Bug Database
Reviewing outstanding calls and ensuring the clients are kept informed of progress
Attending relevant Epicor training courses where necessary
Participating in Exchange visits with the other Hotlines.
Keeping up to date with latest technology used by Epicor
Education (Academic, vocational, professional education, achievements)
Degree but experience in Customer Service counts as much as academic qualification
Demonstrated knowledge of IT or previous Customer Service
Experience in: Windows, MS Office
Demonstrated experience in overall computer and IT systems especially Microsoft products.
Basic financial accounts knowledge is an advantage
Experience from financial software and/or programming are beneficial.
Estonian and Latvian would be an advantage
Interesting job in international company.