Customer Service/Delivery Specialist

If you’re customer focused, keen to take small steps as well as big leaps, ready for a new opportunity and interested in joining our Customer Service Team in Vilnius, we’d love to hear from you!

Reporting to the Head of Customer Service Delivery Baltics, Dach and Greece, the Customer Service Specialist will deliver service and support to customers in Lithuania. The Customer Service Specialist will be involved with customers via different channels to ensure the timely process and delivery of orders. 

What you'll be doing

• Create and process all orders for existing customers
• Managing the sales operations, fulfillment, and dispatch mailboxes
• Handle incoming phone calls
• Manage all order and customer related data in database
• Validate installation related data and secure registration in the system
• Maintain working knowledge of solutions and subscriptions offered
• Maintain great relationships with Sales, Tech Support and Hardware team
• Answer ad hoc questions on a general basis
• Dispatch incoming installations
• Engage with local installers
• Engage with Telecommunication providers and manage sim card platforms
• Coordinate installations with end customers and/or project managers

• Fluency in English
• Any other European language skills are an advantage
• Strong organization skills and attention to detail to ensure proper upkeep of all data received
• Self-motivated
• Excellent interpersonal and verbal/written (Lithuanian, English) communication skills are a "must"
• Analytical skills to assess information, identify implications and develop logical recommendations
• Insight and prioritizing skills to address multiple and conflicting tasks
• Multi-tasking strengths to respond to a variety of requests for information and assistance
• Strong team player skills and customer-focused approach
• Fast learner with IT and technical interest.
• Advanced knowledge of Microsoft Office O365
• Preferably knowledge of SalesForce

This is what describes you the best:

• Positive attitude
• Ability to set and achieve goals
• Hard-working
• Dependable, responsible, respectful
• Ability to adjust easily in change and a fast-paced environment

What's it like to work with us?

• You'll be surrounded by talented, supportive, and awesome colleagues all around the world. 
• We offer private health insurance or sports package. You can choose the one that makes sense for you the most
• We also offer opportunities for professional development through courses and certifications. 
• We love to have fun, so happy hours and team activities are totally on our radar.
• We work in a hybrid way. So it's up to you to decide whether you'd like to go to the office or work from home, but we do encourage teams to meet in the office every now and then. 

Who are we?

We are a global team of passionate, dedicated, innovative individuals who want to make a difference. We genuinely care about the work that we do and about our colleagues – who often tend to turn into friends.

As a tech company, we serve industries and customers all over the world, so our Team stays abreast of the latest trends in technology, AI and machine learning, big data, connectivity, energy & environment.

What we really do is help fleets thrive!

Today, with 22 years in the industry, Fleet Complete is one of the fastest-growing IoT (Internet of Things) companies across the globe, operating in North America, Mexico, Europe, and Australia.

Fleet Complete continues to win employer, innovation and business awards thanks to our relentless customer-centric approach and commitment to our company values of Innovation, Quality, Customers, Productivity, People and Community. We take our work to heart and are particularly proud of our Team’s professional integrity.

Learn more about us on the website: www.fleetcomplete.com

Fleet Complete is an equal opportunity employer committed to diversity and inclusion. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, sex, national origin, age, disability, protected veterans’ status or any other legally protected factors.