2022-07-29 11:26:48
2023-02-22 15:25:07

Customer Success Manager

CVMarket.lt klientas
1000 - 1600 €/mėn. Prieš mokesčius
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Žiūrėti skelbimus

Darbo aprašymas

  • Deliver excellent service to our customers via email & chat.
  • Ensure responsive and comprehensive customer support.
  • Respond to support tickets within company standard time frames.
  • Lead the development and improvement of our processes & tools for the Support team with your expertise.
  • Develop creative and innovative ways to improve team performance.
  • Turn distressed customers/situations into opportunities to delight our customers through product knowledge, retraining efforts, and exceptional communication skills with a positive attitude.
  • Provide feedback on quality of support and communicate new feature requests.

Reikalavimai

  • Experience in customer service, ideally in a Service Desk / IT support environment, preferably directly with consumers.
  • Strong organizational skills, as well as the ability to prioritize, strong attention to detail, accuracy and follow-through.
  • Strong people skills and a talent for problem solving.
  • Strong written and verbal communication.
  • Demonstrated ability and desire to work and excel in fast-paced environment.
  • Excellent team player and able to work under own initiative
  • Strong critical thinking, analytic, and problem-solving abilities.

Įmonė siūlo

  • Sociable, welcoming, and supportive team environment.
  • Paid training and bonus opportunities.
  • Exposure to diverse industries.