Customer Success Team Lead(Night shift)

Hi there! We’re CyberCare - part of Tesonet Accelerator - a customer care company for global tech brands. We combine AI-powered automation with a human touch to create smooth, stress-free experiences for millions of technology users worldwide. With 450+ professionals on board, we make the tech-world easy - one customer at a time.

• Leading, coaching, training, and motivating your team.
• Oversee day-to-day operations.
• Ensure team objectives are successfully achieved.
• Review, monitor progress, and provide feedback regarding employee performance.
• Conduct monthly one-on-one meetings.

• Experience in leading a team.
• Expertise in supporting customers and building a flawless customer experience.
• Leading by example.
• Great communication, leadership & change management capabilities.
• Proactivity & doer's mindset.
• Flexibility to work from 5:00 in the morning till 14:00 in the evening.
• Fluency in English.
• To be located in Vilnius.

• Smooth start in tech with onboarding & mentorship.
• Office in a great location + option to work from home twice a week (after probation period).
• Health insurance, free in-house 24/7 gym & workout sessions.
• Kitchen full of snacks & bakery goods on Fridays.
• Various internal and online training, books - everything you need to reach your full potential.
• Clear growth path - move inside of CyberCare or Tesonet.
• Gross salary - 2000 - 2500 EUR/month and additional bonuses up to 500 EUR/month (gross) after 1 month (depending on team results).