Customer Support Manager

Get Ready To

• Lead a team alongside Customer Support Manager of 18-25 agents working worldwide; 
• Work on product goals and help to reach them; 
• Monitor and report on customers’ feedback, share with the Product Lead and work together with the Customer Support Manager to identify areas of improvement;
• Be proactive - take part and initiate new projects, implement new processes to improve standards and reach set KPIs; 
• Work with different channels - we provide call and email support (live chat coming soon!) 
• Be a part of the biggest product in the company and deal with challenges that it brings;
• Make unhappy customers happy and happy ones – even happier!

We Expect You To

• Have no less than 3 years of experience in Customer Service and team management (call center, email support, live chat);
• Have fluent English both written and spoken/ another language is a plus ( Spanish/ French/ German/ Italian/ Portuguese/ Norwegian/ Swedish/ Russian/ Arabic – you name it, we’ll need it);
• Have perfect time management skills (you will support management of your own team and work alongside product team);
• Have basic tech knowledge - you will work closely with tech support team;
• You are a team player and love helping people!

Location

Work from anywhere. We have offices in the major Lithuanian cities – Vilnius, Kaunas, Klaipėda – but in case you can’t think of what pants to wear today, waiting for your cat’s food to be delivered, or casually chilling in Tenerife – gotcha. Meet you at the Zoom party.

Talking about perks:

• Join the growth. Outgrow your position in the fastest-growing company. Join initiatives and test your strength in various fields. Let’s build this rocket together.
• Pitch your ideas. Whether it’s a suggestion for the next workation or the best-selling product – we’re all ears. Share your plans, and we’ll make it happen.
• Test for the best. We’re the ultimate focus group of the new products we create and practice it before it is cool. What’s ours is yours.
• Self-development. Know any industry professionals you’d like to consult with? Would love to visit international conferences or take paid courses? Sky’s the limit!
• No boredom. If you think that you’ll have a typical 9-to-5 office job, then get ready to get your mind blown. Your position is never set in stone: work on different projects, be an A++ professional, discover your strengths along the way, and enjoy the craziness. 
• Employee discounts. Why are we even explaining this? Beauty and wellness products? – Check. You want a taco party at our “San Diego” bar? – Check. VIP for the MVP.
• Start your own company. Yeah, that’s right. A startup within a startup! Got any ideas?
• Work hard, party harder. We couldn’t handle to party every time we reach our KPIs, so we stick to approximately once per month. On the other hand, our office never runs out of drinks & snacks to party every day – can you handle it?
• Day off cards. The headline says it all. You don’t need an explanation if you’re having a tough day or had a tough party last night. Though use it with caution!
• Wolt for late workers. Got to stay up late? You deserve to order whatever you want.
• Workation. Bali, Thailand — been there done that. Currently deciding where to go next, any ideas?
• Casual perks. Enjoy a hot tub on our terrace, a fridge full of food and a taxi budget. Also, you’ll be greeted with a starter pack with our merch, monthly office parties, game zone with foosball, PS4 & VR.

About Us

Kilo.Health is a digital business working in the health industry. Our main markets are the USA, Canada, Australia, Brazil, Mexico & the UK. The company was founded 8 years ago, and it took a while to find our niche. Though we did it, and now we strive to be the leader in the wellness category globally. Don’t wish us luck. Come work with us to see it happen.

You Are Going to Deal With

• Informal communication. We are not a corporate office – we are digital punks
• Many mistakes, though never the same mistake twice. We experiment a lot since no one has ever done what we are doing
• Digital products in the health industry which acquire thousands of daily new customers globally
• Weekly new introductions. Our team grows faster than construction workers are breaking the walls to expand our office
• Feeling excited already? It’s our daily emotion.