Customer Support Representative

Strategic Staffing Solutions International client - Nasdaq (Nasdaq: NDAQ) - is a leading provider of trading, exchange technology, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 70 marketplaces in 50 countries, and 1 in 10 of the world’s securities transactions. Nasdaq is home to more than 3,500 listed companies with a market value of over $ 8.8 trillion and more than 10,000 corporate clients.

Currently NASDAQ is expanding the team in Lithuania and is looking for:
Customer Support Representative

Overview:
As a team member of Vilnius Center of Excellence you are a service minded team player with a strong client focus and you will be responsible for services that span through different products in our global Public Relations and Investor Relations client base. With your local colleagues as well as with other stakeholders within NASDAQ around the globe you will handle diverse client related projects and requests both in client facing and back-office activities.

Different software and internal applications are used on a daily basis for these purposes. Telephone and email are the main tools for client interaction. In addition to developing your communication skills you will become an expert in handling a set of different innovative tools, which will require your strong affinity towards computer and software usage.

Responsibilities:
• Provide support for different press release distribution tools, help clients prepare, format and distribute their announcements.
• Publish press releases and financial reports on behalf of clients when required.
• Perform regulatory filings in the different European markets we support.
• Participate and adhere to our onboarding workflows, ensure new clients are properly vetted and users are individually identified and authenticated prior to being permitted access to the application while meeting agreed turnaround times.
• Be a part of our 24/7/365 support model, participate in shift rotation and on call coverage on weekends and holidays.
• Monitor press release distribution in real time. Troubleshoot, escalate or resend in case releases fail to hit outlets.
• Maintain excellent operational relationship with stock exchanges, regulators, partners and news outlets.

Qualifications required:
• Experience in a client-facing position within the last five years. Experience in support of complex products will be considered an advantage.
• Excellent written and oral communication skills in English and another language (French, German or Nordic) are required.
• University degree.
• Ready to work flexible hours and in shifts, as team provides 24/7 support.
• Strong affinity towards working with software applications and very good IT user skills.
• Extremely reliable, decisive, stress-resistant and resilient.
• Excellent teamwork skills. Positive attitude and performance driven.
• Able to multitask in an effective manner and eager to learn beyond the immediate remit.

You will have an opportunity to work for the FinTech market leader and with the world’s latest technologies. You will be able to make a visible input supporting new products. We hope you’ll enjoy a highly professional environment: learning from the best talents globally; highly dynamic and international work environment; exposure to the most innovative tools in the market; performance bonus.

Nasdaq (Nasdaq: NDAQ) is a leading provider of trading, clearing, exchange technology, listing, information and public company services across six continents. Through its diverse portfolio of solutions, Nasdaq enables customers to plan, optimize and execute their business vision with confidence, using proven technologies that provide transparency and insight for navigating today’s global capital markets. As the creator of the world’s first electronic stock market, its technology powers more than 70 marketplaces in 50 countries, and 1 in 10 of the world's securities transactions. Nasdaq is home to more than 3,500 listed companies with a market value of over $9.1 trillion and more than 10,000 corporate clients.

Nasdaq offers you an international and dynamic working environment and a supportive and professional team to work with. Working at Nasdaq is an opportunity to grow professionally and intellectually while working at the forefront of finance and technology. Nasdaq is situated in central Vilnius in the brand new K29 building.