Customer Support Specialist

Live support builds trust between the company and its clients, and no AI-based solutions can replace a real agent. As a Customer Support Specialist, you will be assisting customers on their questions, and more importantly – making their user experience better. Being a helping hand on the other side of the screen, you will fulfill Bankera’s promise of high-quality services, as well as contribute to the aim of creating long-term value. By joining our Client Support Specialist team, you will learn a lot about innovative FinTech solutions and acquire professional skills.

You should find it interesting to:

• Provide professional and informative solutions for customers via a live chat program
• Create the biggest possible customer satisfaction

• Interest in modern technology
• Ability to communicate with clients in a written way
• Fluency in English (additional languages is an advantage)
• Good-problem solving skills
• Positive, diplomatic, and proactive attitude
• Attention to detail
• Adaptability and flexibility

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